About this policy
OBIQUITECH respects your privacy and is committed to handling personal information responsibly and transparently.
This Privacy Policy explains how we collect, use, store and disclose personal information when you:
- visit our website;
- contact or communicate with us;
- complete an assessment, questionnaire or form;
- download a report or other resource;
- book a consultation;
- engage us to provide consulting, artificial intelligence, automation or technology services; or
- otherwise interact with OBIQUITECH.
In this policy, “OBIQUITECH”, “we”, “us” and “our” refer to Obiquitech Pty Ltd, ABN: 80 610 667 662.
We aim to handle personal information consistently with the Australian Privacy Principles contained in the Privacy Act 1988 (Cth) where those requirements apply to us.
Personal information we may collect
The personal information we collect depends on how you interact with us and may include:
- your name;
- email address;
- telephone number;
- job title and organisation;
- business contact details;
- appointment and meeting information;
- correspondence, enquiries and feedback;
- information supplied through website forms, assessments and questionnaires;
- assessment answers, scores, categories and generated results;
- information about your organisation’s processes, systems, technology, customers and operational challenges;
- service, proposal, contract, invoice and payment information;
- website usage information, IP address, device details and browser information;
- marketing preferences and consent records; and
- any other information you choose to provide.
Please do not provide sensitive information unless it is reasonably necessary and we have asked you to provide it.
How we collect personal information
We generally collect personal information directly from you, including when you:
- complete a website form or assessment;
- download a report;
- book a meeting;
- contact us by email, telephone, messaging service or social media;
- meet with us;
- request a proposal;
- become a client; or
- subscribe to communications.
We may also collect information from:
- your employer, colleagues or authorised representatives;
- publicly available sources such as company websites and professional directories;
- referral partners;
- service providers acting on our behalf; and
- website, analytics, CRM and communications platforms.
If you provide us with personal information about another person, you should ensure you are authorised to do so and that they understand how we may handle their information.
Why we collect and use personal information
We may collect, hold and use personal information to:
- provide assessments, reports and requested resources;
- respond to enquiries;
- arrange meetings and consultations;
- understand business requirements;
- prepare proposals and agreements;
- provide and manage our services;
- manage client and supplier relationships;
- communicate about projects and support;
- operate, secure and improve our website and systems;
- maintain business and financial records;
- prevent fraud, misuse and security incidents;
- comply with legal and regulatory obligations;
- improve our services, content and business processes;
- send relevant service information; and
- send marketing communications where we have consent or are otherwise permitted to do so.
We will not sell personal information.
Artificial intelligence and automated tools
OBIQUITECH provides AI and technology-related services and may use approved AI-assisted tools to support activities such as research, analysis, drafting, summarisation, process design and service delivery.
Where personal or confidential information may be processed using an AI-assisted system, we aim to:
- limit the information to what is reasonably necessary;
- use appropriate security and privacy settings;
- consider the sensitivity and confidentiality of the information;
- apply human oversight to material outputs; and
- comply with our contractual, legal and professional obligations.
We do not rely solely on generative AI to make decisions that significantly affect a person’s rights or interests.
Clients should not provide sensitive, regulated or highly confidential information for use with an AI system unless its handling has been discussed and agreed with us.
Marketing communications
With your consent, or where otherwise permitted, we may contact you about services, resources, events and insights that may be relevant to you.
Our commercial electronic messages will identify OBIQUITECH and provide a way to unsubscribe. You may withdraw your marketing consent at any time by:
- using the unsubscribe facility in the message; or
- contacting us using the details at the end of this policy.
We will action unsubscribe requests as soon as reasonably practicable. Unsubscribing from marketing will not prevent us from sending necessary service, transactional or legal communications.
Cookies and website information
Our website may use cookies and similar technologies to:
- operate website functionality;
- remember preferences;
- understand how visitors use the website;
- measure website performance;
- maintain security; and
- support marketing activities.
Cookies may collect information such as your IP address, device, browser, pages visited and approximate location.
You can usually control or disable cookies through your browser settings. Disabling some cookies may affect website functionality.
Where third-party analytics, advertising or embedded services are used, those providers may process information according to their own privacy policies.
When we disclose personal information
We may disclose personal information when reasonably necessary to:
- employees, contractors and professional advisers;
- website, hosting and domain providers;
- CRM, workflow and marketing platforms, including Growably and its underlying GoHighLevel or HighLevel services;
- Microsoft 365 and other communications providers;
- cloud storage, security, analytics and business software providers;
- payment and accounting providers;
- AI and technology providers approved for the relevant purpose;
- referral or delivery partners involved in providing an agreed service;
- government, regulatory, law-enforcement or legal bodies where required or authorised; and
- another organisation in connection with a proposed or completed sale, restructure or transfer of our business.
We require service providers to handle information only for appropriate purposes and to apply suitable privacy and security protections where reasonably practicable.
Overseas handling of information
Some service providers we use may store or process information outside Australia, including in the United States and other countries where their infrastructure, personnel or subprocessors are located.
Privacy protections and laws in those countries may differ from Australian requirements.
Before using relevant service providers, we take reasonable steps appropriate to the circumstances to consider their privacy, security and data-handling practices. However, we cannot guarantee that every overseas recipient will be subject to privacy laws identical to those applying in Australia.
Security
We take reasonable technical and organisational measures to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.
These measures may include:
- access controls and authentication;
- password and account-management practices;
- secure cloud services;
- software updates and security monitoring;
- backups;
- staff and contractor confidentiality requirements;
- data minimisation; and
- review of service-provider security practices.
No internet transmission or storage system is completely secure. You should avoid sending sensitive information through unsecured channels.
If an eligible data breach occurs and applicable law requires notification, we will take appropriate steps to assess the incident and notify affected individuals and the relevant regulator.
Retention and deletion
We take reasonable technical and organisational measures to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.
These measures may include:
- access controls and authentication;
- password and account-management practices;
- secure cloud services;
- software updates and security monitoring;
- backups;
- staff and contractor confidentiality requirements;
- data minimisation; and
- review of service-provider security practices.
No internet transmission or storage system is completely secure. You should avoid sending sensitive information through unsecured channels.
Access and correction
You may request access to personal information we hold about you or ask us to correct information that is inaccurate, incomplete, out of date or misleading.
To make a request, contact us using the details below. We may need to verify your identity before responding.
We will respond within a reasonable period. In some circumstances, applicable law may permit us to refuse access or correction. If that occurs, we will explain the reason where it is reasonable and lawful to do so.
Privacy questions and complaints
If you have a question or complaint about how we handle personal information, please contact us using the details below.
Please provide sufficient information for us to understand and investigate your concern. We will acknowledge and investigate privacy complaints and aim to respond within a reasonable period.
If you are dissatisfied with our response and the Privacy Act applies, you may be entitled to contact the Office of the Australian Information Commissioner.
Third-party websites
Our website and communications may contain links to third-party websites or services. We are not responsible for the privacy, content or security practices of those third parties. You should review their privacy policies before supplying personal information.
Changes to this policy
We may update this Privacy Policy when our services, systems, providers or legal obligations change.
The current version will be published on our website with its effective date. Material changes may also be communicated through another appropriate channel.
Contact us
Legal entity: Obiquitech Pty Ltd
ABN: 80 610 667 662
Privacy contact: privacy@obiquitech.com